Returns & Exchanges

At Melano Pharma, we stand behind the quality of our dermatological and beauty solutions. If you are not completely satisfied with your purchase, you may return unopened items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our beauty support team at support@melanopharma.com with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Ensure the product is in its original, unopened packaging and securely pack it in a sturdy box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided return shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.